Network Operations Center Technician
InfinityLink Communications InfinityLink Communications Kinston, NC Kinston, NC Full-time Full-time $18 - $25 an hour $18 - $25 an hour 3 days ago 3 days ago 3 days ago About us Nfinitylink Communications, Inc is a small business in Kinston, NC.
We are professional, agile and professional.
Our work environment includes:
Modern office setting On-the-job training Casual work attire Job Overview:
We are seeking a skilled Network Operations Technician to join our team.
As a Network Operations Center Technician, you will be responsible for providing technical support and ensuring the smooth operation of our network infrastructure.
This is a full-time position with opportunities for career growth.
Responsibilities include:
Monitoring and maintaining the InfinityLink broadband network.
NOC Techs open trouble tickets and works to repair network equipment/facilities in conjunction with field operations, tech support and others.
Knowledge of equipment maintenance procedures Assist field operations with swaps, troubleshooting, and service restoration.
Knowledge of Broadband network topology.
Knowledge of Ethernet router / switch equipment is a plus.
Ability to follow established procedures, anticipate network issues in advance of issues.
A basic understanding of telecom, network topology and repair procedures.
Ability to work with minimal supervision in NOC environment, sometimes for extended hours and is available to work all hours.
Ability to communicate effectively with peers, contractors, and customers.
As Network Operations Technician, your duties will include:
Maintaining excellent acknowledgement and response time to alarms and customer calls Providing quality documentation of network failures and maintenance activity Collection of data, determine the cause of the issue, and determine appropriate solution to prevent reoccurrence.
Analyzing, diagnosing, sectionalizing, isolating, and resolving trouble situations Managing multiple network issues simultaneously Communicating with other team members, customers and others during a repair situation Providing Tier I support Interacting with repair teams and initiating escalations as necessary Follow up and close assigned trouble tickets.
Working in 24x7 environment and may need to work evenings, nights and/or weekends and holidays Qualifications Knowledge and experience in network architecture of Broadband / XGSPON network systems and configurations Basic understanding of Ethernet router / switch and PON network equipment is a plus Knowledge of Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning and other support systems Proficiency in interpersonal communications, particularly with up and downstream personnel at all company levels Effective oral, written and presentation skills, including proficiency in the Microsoft Office program suite.
Preference for applicants with:
Industry Specific Technical Certification(s) Prior experience as a technical support specialist Prior experience in a Network Operations Center If you are a motivated individual with a passion for technology and a desire to contribute to a dynamic team, we encourage you to apply.
We offer competitive compensation packages and opportunities for professional development.
Join us as a Network Operations Technician and be part of our mission to deliver reliable network services.
Job Type:
Full-time Pay:
$18.
00 - $25.
00 per hour Expected hours:
40 per week
Benefits:
Dental insurance Health insurance Paid time off Vision insurance Experience level:
2 years Schedule:
8 hour shift Monday to Friday On call
Experience:
Networking or Network Operations Center:
2 years (Required) Ability to Relocate:
Kinston, NC 28504:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
We are professional, agile and professional.
Our work environment includes:
Modern office setting On-the-job training Casual work attire Job Overview:
We are seeking a skilled Network Operations Technician to join our team.
As a Network Operations Center Technician, you will be responsible for providing technical support and ensuring the smooth operation of our network infrastructure.
This is a full-time position with opportunities for career growth.
Responsibilities include:
Monitoring and maintaining the InfinityLink broadband network.
NOC Techs open trouble tickets and works to repair network equipment/facilities in conjunction with field operations, tech support and others.
Knowledge of equipment maintenance procedures Assist field operations with swaps, troubleshooting, and service restoration.
Knowledge of Broadband network topology.
Knowledge of Ethernet router / switch equipment is a plus.
Ability to follow established procedures, anticipate network issues in advance of issues.
A basic understanding of telecom, network topology and repair procedures.
Ability to work with minimal supervision in NOC environment, sometimes for extended hours and is available to work all hours.
Ability to communicate effectively with peers, contractors, and customers.
As Network Operations Technician, your duties will include:
Maintaining excellent acknowledgement and response time to alarms and customer calls Providing quality documentation of network failures and maintenance activity Collection of data, determine the cause of the issue, and determine appropriate solution to prevent reoccurrence.
Analyzing, diagnosing, sectionalizing, isolating, and resolving trouble situations Managing multiple network issues simultaneously Communicating with other team members, customers and others during a repair situation Providing Tier I support Interacting with repair teams and initiating escalations as necessary Follow up and close assigned trouble tickets.
Working in 24x7 environment and may need to work evenings, nights and/or weekends and holidays Qualifications Knowledge and experience in network architecture of Broadband / XGSPON network systems and configurations Basic understanding of Ethernet router / switch and PON network equipment is a plus Knowledge of Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning and other support systems Proficiency in interpersonal communications, particularly with up and downstream personnel at all company levels Effective oral, written and presentation skills, including proficiency in the Microsoft Office program suite.
Preference for applicants with:
Industry Specific Technical Certification(s) Prior experience as a technical support specialist Prior experience in a Network Operations Center If you are a motivated individual with a passion for technology and a desire to contribute to a dynamic team, we encourage you to apply.
We offer competitive compensation packages and opportunities for professional development.
Join us as a Network Operations Technician and be part of our mission to deliver reliable network services.
Job Type:
Full-time Pay:
$18.
00 - $25.
00 per hour Expected hours:
40 per week
Benefits:
Dental insurance Health insurance Paid time off Vision insurance Experience level:
2 years Schedule:
8 hour shift Monday to Friday On call
Experience:
Networking or Network Operations Center:
2 years (Required) Ability to Relocate:
Kinston, NC 28504:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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